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Cleverdicks Shop Policy

Refunds and Exchanges

OUR GUARANTEE: Cleverdicks unconditionally guarantees all merchandise. If your order is incomplete, incorrect or damaged, please contact us on +618 8338 5677 during office hours (10am - 5pm, Mon-Sat. Australian Central Standard Time). Merchandise may be exchanged within 14 days of receipt.

Product Availability

Though we do our best to ensure that products advertised on our web site are always in stock, in some circumstances stock can become depleted and unavailable. If this occurs, we will notify you before processing your order. In most cases out of stock items can be ordered in within a few days.

Pricing

All prices are listed in Australian dollars.

In the unlikely event of an error occuring in the pricing of merchandise advertised on this web site, Cleverdicks is not bound to honour the incorrect price. Should this occur we will notify you immediately.

Cleverdicks Delivery Guidelines

Because we sell products of greatly diverse sizes and weights, we are unable to automatically provide an exact price on postage and handling. This cost will be added to your order after it has been received. As an approximate guide, please refer to the table below. To get an estimate before submitting your order please contact us and tell us what you would like to order.

If your order attracts a delivery cost of $20 or more we will confirm the cost with you by email before processing your order.

Where possible, the dimensions and weight of each product are provided in the extended product description.

 < 500g500g-3kg3kg-8kg
Standard Post: $8$12$25
Express Post:* $20$28n/a

*Express post is only available to shipping destinations in metropolitan Australia.

Note: All postage and handling prices include GST, and are listed in Australian dollars.

At this time, Cleverdicks will only deliver to destinations within Australia. If you would like to order any of our products from outside Australia, please call our store on +618 8338 5677 and speak to a customer support consultant.

Cleverdicks Security

Cleverdicks ensures that all of our customers can shop online with complete confidence.

This site uses a secure transaction environment for e-commerce. Our system uses 128 bit Secure Sockets Layer technology (SSL), as certified by FreeSSL, to ensure your shopping experience is safe, sound and secure at all times. This is the standard and best possible technology in use at this time.

SSL locks all information passed from you to Cleverdicks in an encrypted envelope. This makes it virtually impossible to be intercepted by an unauthorised party.

You will usually know when transmitted data is secure by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'. You will notice this secure environment when you advance to the "checkout".

The SSL certificate used by Cleverdicks may not be recognised by some older web browsers. If you receive a security alert from your browser, this simply means that it has not recognised the root certificate, however any data transmissions will still continue to be safely encrypted. It is recommended to use Internet Explorer 5.01 or newer, Mozilla or Netscape 7.

Cleverdicks do not retain your credit card information after the transaction is processed.

Cleverdicks Privacy Policy

Cleverdicks will not sell or rent your personally identifiable information to any other organisation or individual.

Cleverdicks will only send personally identifiable information about you to other companies or people when:

  • We have your consent to share the information;
  • We need to share your information in order to provide the product you have requested;
  • We respond to subpoenas, court orders or legal process;

Cleverdicks also automatically receives and records information on our server logs from your browser including your IP address, cookie information, and your page requests.

Cleverdicks uses cookies only for the purpose of tallying orders. Cookies expire after 3 hours.

Cleverdicks uses information for three general purposes: to customise the content you see on our pages, to fulfill your requests for certain products, and to contact you about specials and new products.

Technical Support

The Cleverdicks web site is best experienced with new generation web browsers, such as Internet Explorer 6, Netscape 7 and Mozilla, though most older browsers should suffice.

Shopping cart problems?
To use the shopping cart facility, cookies must be enabled in your browser. To change your settings to accept cookies, for Internet Explorer, go to the "Tools" menu and select "Internet Options", then click the "Privacy" tab and make sure the sliding scale is set to "Medium", then click "Apply" then "OK". For Netscape, go to the "Edit" menu and select "Preferences", double-click on the "Privacy and Security" heading in the left column, then select "Cookies" underneath that. Then change your setting to enable cookies, then click "OK".

Security problems?
The SSL certificate used by Cleverdicks may not be recognised by some older web browsers. If you receive a security alert from your browser, this simply means that it has not recognised the root certificate, however any data transmissions will still continue to be safely encrypted. It is recommended to use Internet Explorer 5.01 or newer, or Netscape 7. For more information, please refer to our security information.

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